Customer Grievance Redressal Framework

Last Updated on September 10, 2023
The Customer Grievance Redressal Framework defines the operating guidelines for handling customer queries and complaints at Digital Service Center.

Customer Service Support:-
Level 1
(a) Call Us We have a Contact Center set up where a customer can call 0124 663 4800 to block their account or report any suspicious activity/transaction, the support is available 24*7 & 365 days in a year.
For Customer Complaints where ticket number is generated the period of resolution is 7 Business Days.
(b) Mail Us Customer can also email their queries, suggestions, feedback or complaints at